ARS®/Rescue Rooter® are headquartered in Memphis Tennessee and provide cooling, heating, and plumbing services with a knowledgeable team of trained specialists.
ARS’s Regional Call Centers take calls for 70 businesses across the United States. Their call center agents generate a work order and problem details and then processes them to local dispatchers. The dispatchers schedule the technicians to the customer home or business sites. After the work is completed, the technician takes payment either by check or credit card. The technician calls into dispatcher with payment detail and to close the work order.
ARS Dispatchers use the Chase Paymentech Virtual Terminal to process the payments real time while the technician is at the customer site or home. This gives the technician the flexibility to accept multiple types of payment and bill according to the work completed. It also affords ARS the benefit of receiving real time payments instead of waiting lengthy periods for the payment of invoices, and reduces the need for collections staff and costly paper trails. Also from time to time the accounting personnel use the Paymentech Terminal for reconciliation. ARS do not use VoIP and do not record calls internally.
ARS started with an initial 350 users in 56 locations with an expected growth of several times this.