Where businesses are looking to exclude their telephony environment from exposure to privacy numeric data then they can deploy DataDivider’s DTMF Tone Muting solution. Rather than have customers verbalize sensitive numeric data to contact centre agents or back office staff they can be invited to enter these digits into their telephone keypads. These generated DTMF tones are muted from these staff and the business telephony infrastructure. This removes both the physical contact center/back office and the telephone infrastructure from privacy data compliance scope.
Once the privacy data has been captured within the DataDivider cloud it can be de-valued before processing or passing back to the business such that exposure to the business of this sensitive data is minimised.